Factors that lowered the rating for Insect Lore include:

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Insect Lore Original Butterfly Garden with Voucher


Insect Lore Live Butterfly Garden, Netted Pavilion

Insect Lore provides two options when you order the Live Butterfly Garden. Order your Live Butterfly Garden with Cup of Caterpillars NOW, or order your Live Butterfly Garden with Certificate, which allows you to redeem your Cup of Caterpillars LATER.

Butterflies are special. They undergo complete metamorphosis, changing from egg, to caterpillar, to chrysalis, to beautiful butterfly. Get ready to observe this amazing transformation with the Original Butterfly Garden With Live Cup of Caterpillars from Insect Lore!

Insect Lore Live Butterfly Garden

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Insect Lore Live Butterfly Garden

I ordered this to be delivered on 6th March 2015. It arrived just in time for my daughters birthday. She was over the moon with this gift. I have to say I have been engrossed everyday to see if the tiny caterpillars had grown. Today 31st March 2015, we have 5 beautiful butterflies, 1 very happy little girl and an amazed mummy. What an incredible process to watch. We will be releasing them in a couple of days. I would highly recommend Insect Lore. I have to say I was a bit nervous about what state the caterpillars would be in when they arrived, but they came securely packed in a box with instructions and all the kit needed. Well done Insect Lore. 5+ stars!!!

Based on BBB files this business has a pattern of complaints for which consumers allege late or non-delivery of ordered products. Others complain that the product (caterpillars) arrive dead. Consumers also complain about the business's lack of response to emails sent to customer service.

On June 18, 2015, BBB sent a letter to Insect Lore requesting they address their pattern of complaints. Anita Veldboom, VP of Digital and Social Media Marketing responded to the BBB with the following:

"We are aware that some of our customers have complained about late or non-delivery of their product. Insect Lore management is in the process of moving to an improved shipping model, which will be far more reliable and will enable customers to receive their insects quickly.

Finally, we understand that a number of our customers have complained of a lack of response to their emails. We were extremely distressed to discover a flaw in our system that prevented the emails from coming through to our customer service representatives. To ensure this will not happen again, we are updating our ecommerce software and platform and are increasing our security measures.

Very soon, Insect Lore will launch a brand new website, along with faster,expedited shipping. This website will be very user friendly and will result in a satisfying customer experience."